Contact Us
To contact us, you can use our contact form, or find your nearest store.
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How to find my prescription?
A basic version of your prescription will be contained in your order confirmation. To obtain a full copy of your prescription, you can contact your Oscar Wylee store.
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What frames suit my face shape?
Certain frames may be better suited to certain face shapes.
Learn more about face shapes >
When will my frames be delivered?
For in-store pick up, frames should take 5-7 days to be ready. If being delivered to your home, frames may take up to 2 weeks, and an additional 7 days for remote locations.
Learn more about delivery times >
Do you accept health insurance?
Oscar Wylee accepts all major Private Health Insurance providers. Visit us for more information.
Learn more about health insurance >
How much does an eye exam cost?
Eye exams may be covered under provincial healthcare. Otherwise, they are $90 or $120 for those in Nova Scotia, Québec or New Brunswick.
Learn more about pricing >
How to cancel or reschedule an appointment?
You can cancel or reschedule an appointment by using the link in your confirmation email, or contacting your OW store.
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What's your warranty policy?
We have a comprehensive warranty policy to ensure customer satisfaction.
Learn more about our warranty policy >